Create better roadmaps
Change holds both risk and opportunity. Our change management practice blends inspiring leadership with confident project management and innovative communications.
Managing sales and service
Every business has its consistent stars. Our mix of analysis and training helps you to uncover their key habits, record them in detail and spread them to others. Read online Download pdf
Getting projects right
Eighty per cent of all projects are accounted failures. Our intensive one-day simulation teaches new project teams to expect the unexpected and still stay on track. Read online Download pdf
Understanding processes
Process change has a language of its own BPR, Six Sigma, TQM and a library of jargon. In two days, we can help your people translate it into action. Read online Download pdf
Communicating change
Exhortations and checklists dont make change happen. Support, encouragement and peer pressure do. We can help you get hearts and minds on board. Read online
Latest News
02.01.08 Rhetoric vs reality in service
13.11.07 Financial diseases of the rich
11.07.07 Principles-based regulation
31.05.07 Choreographing customer experiences
17.04.07 Engaging your customers
23.03.07 Implementing lean service
13.11.06 Crisis Management
Insights
Our work regularly puts us at the leading edge of issues facing senior managers in our clients...
Case Studies
Lloyds TSB
The extra load of compliance costs looked in - escapable. The figures for opening new current accounts, were very worrying: