Our team
However strong a consulting firm’s reputation, you know that your solution depends significantly on the consultants who perform the work. Good consultants combine sound industry understanding, an enquiring mind, broad experience and a result oriented approach.
Alison Read
Retail banking; implementation & training design; regulation
Barry Hine
Retail banking; public sector; HR strategy; executive coach
Benjamyn Damazer
Public sector; programme leadership; interim management
Brian Chandler
Public sector; senior management coaching; change management
Chris Farrance
Retail banking; customer experience; marketing and product strategies
Dave Mellor
Retail banking; sales management and productivity
Derek Medhurst
Retail banking; service quality assessment; EFQM
Fred Thiemann
Retail banking; service quality measurement
Graham Lee
Retail banking; HR strategy and structures
Jim Van Patten
Public sector; Retail banking; process improvement
Joe Liddane
Public sector; retail banking; implementing new strategies
John Hutchinson
Public sector; retail banking; process improvement; training design
Judith Cork
Retail banking; consumer insights; new product strategies
Karl Birro
Retail banking; strategy review and implementation
Ken Brown
Retail banking; sales manager coaching, programme management
Michael Brewer
Insurance; public sector; marketing and communications strategy
Mike Lewis
Retail banking; HR strategy; managing major problems
Pam Taylor
Office manager
Paul Martin
Financial services; business process performance; customer contact strategies.
Rebecca Marek
Public sector, retail banking;; implementing new technology
Rick Lent
Retail banking; change management
Ted Murphy
Retail banking; HR strategies; executive incentive design
Tony Scott
Public sector; retail banking; improving written communications
Latest News
02.01.08 Rhetoric vs reality in service
13.11.07 Financial diseases of the rich
11.07.07 Principles-based regulation
31.05.07 Choreographing customer experiences
17.04.07 Engaging your customers
23.03.07 Implementing lean service
13.11.06 Crisis Management
Insights
Our work regularly puts us at the leading edge of issues facing senior managers in our clients...
Case Studies
Lloyds TSB
The extra load of compliance costs looked in - escapable. The figures for opening new current accounts, were very worrying: