Changing your structure?
Organisational restructuring can be like a second marriage: a triumph of hope over experience. We won't help you move deckchairs. But we can help you turn hopes and ideas into action and results.
1. Expectations
On paper, a reorganisation will:
- Enable you to respond to market opportunities
- Drive sales results
- Shrink costs and delays
- Comply with regulatory demands
2. Typical issues
In reality, you may find:
- Managers divert energy from running the business to guarding their jobs
- An expected temporary dip in performance stretches out indefinitely
- You restructure again 18 months later
3. How we help
- Marketing effectiveness diagnosis
- Sales effectiveness diagnosis
- Understanding processes
- Communicating change
- Training for change
Feature Case Study: DWP
Challenge: Poorly defined processes and lack of skills meant the marketing team tended to repeat previous campaigns and focus on internal issues rather than external opportunities.
Solution: Design a new structure; create a change programme to define standard processes; and encourage team building so as to grow confidence and enhance the generation of new ideas.
Result: Team motivation improved while the business met or exceeded its targets.
Latest News
02.01.08 Rhetoric vs reality in service
13.11.07 Financial diseases of the rich
11.07.07 Principles-based regulation
31.05.07 Choreographing customer experiences
17.04.07 Engaging your customers
23.03.07 Implementing lean service
13.11.06 Crisis Management
Insights
Our work regularly puts us at the leading edge of issues facing senior managers in our clients...
Case Studies
Lloyds TSB
The extra load of compliance costs looked in - escapable. The figures for opening new current accounts, were very worrying:
