Complying with regulation?

1. Expectations

You invest heavily, and you reorganise to keep things simple, so you should get:

• A rich sales process
• A productive sales force
• Low error rates
• Sales which are demonstrably compliant
• A good reputation with the regulator

2. Typical issues

In reality, you may find;

• Staff lose confidence
• A tick-box mentality replaces judgment and initiative
• Management disengages
• Decisions get bogged down in departmental back-covering
• The business is criticised for not treating customers fairly

3. How we help

• Circuit test your sales process
• Circuit test your complaints process
• Choreographing the customer experience
• Training for change
• Lifting operational efficiency